Effective Date: 10th January 2025

Cuppa J Ltd ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.cuppaj.co.uk (the "Site"), and how you can exercise your rights in relation to your personal data.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect different types of personal information from you when you interact with our Site. The information we collect may include:

• Personal Identification Information: This may include your name, email address, phone number, billing and shipping addresses, payment information, and other contact details.

• Technical Data: This includes information about your device, your browsing actions, and patterns, such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and other technology on the devices you use to access this website.

• Usage Data: This includes information on how you use our Site, such as pages visited, actions taken, and how you interact with our content.

• Marketing and Communications Data: This includes your preferences in receiving marketing communications from us and third parties, and your communication preferences.

2. How We Use Your Information

We use the information we collect in the following ways:

• To Provide and Improve Our Services: We use your information to provide our products and services to you, process your subscription, and manage your account.

• Customer Support: We may use your personal information to provide you with customer service and support.

• Communication: We may use your information to send you emails regarding your subscription, updates to our services, promotions, or other content that may be of interest to you, if you have opted in to receive such communications.

• Marketing: We may use your preferences and personal data to send marketing materials, but only if you have provided your consent.

• Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.

• Security: We use your information to ensure the security of our Site and protect against fraud and other illegal activities.

3. How We Share Your Information

We do not sell your personal information. However, we may share your personal information in the following circumstances:

• Service Providers: We may share your personal data with trusted third-party service providers who assist us in the operation of our Site and the delivery of our services, such as payment processors, shipping companies, or email marketing platforms.

• Legal Requirements: We may disclose your personal information if required to do so by law or in response to a legal process such as a court order or government request.

• Business Transfers: If Cuppa J Ltd is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files stored on your device that allow us to recognise you and remember your preferences.

You can manage cookie settings through your browser, but please note that disabling cookies may impact your ability to use certain features of our Site.

For more information on how we use cookies, please see our Cookie Policy.

5. How We Protect Your Information

We are committed to ensuring that your personal data is secure. We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

As a data subject under the UK GDPR, you have several rights regarding your personal data, including:

• Right to Access: You have the right to request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.

• Right to Erasure: You may request that we delete your personal data, subject to certain conditions.

• Right to Restrict Processing: You can request that we restrict the processing of your personal data, under certain circumstances.

• Right to Data Portability: You have the right to request that we provide your personal data in a machine-readable format or transfer it to another data controller.

• Right to Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing.

To exercise any of these rights, please contact us at hello@cuppaj.co.uk or by using the contact details provided below.

7. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the content or privacy practices of these third-party sites, so we encourage you to review their privacy policies.

8. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to remove that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates.

10. How to Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Cuppa J Ltd
Email: hello@cuppaj.co.uk
Website: www.cuppaj.co.uk
London, UK