Effective Date: 10th January 2025

Welcome to Cuppa J Ltd, a company incorporated in England with company number 15947761 whose registered office is at 112 Keats House, Poynders Gardens, London, England, SW4 8PF. By subscribing to our subscription service through our website www.cuppaj.co.uk (the "Site"), you agree to be bound by the following Terms of Service. Please read these terms carefully before subscribing to our service. If you do not agree to these terms, you should not use the Site or subscribe to our service.

1. Overview of Subscription Service

Cuppa J Ltd offers a subscription service, allowing you to receive coffee and other such beverages at partnering coffee shops on a daily basis. You can choose the duration of your subscription, and the locations at which you redeem your coffee. These terms govern your use of the subscription service and all related purchases.

2. Account Registration

To subscribe to our coffee service, you must create an account on the Site. You are responsible for maintaining the confidentiality of your account login credentials and for all activities under your account. You agree to provide accurate and up-to-date information when registering and to notify us of any changes to your account details.

3. Subscription Plans

We currently offer one subscription plan based on the quantity of daily coffee (e.g., one coffee a day). By subscribing, you agree to redeem coffee at the frequency and in the quantities you choose (limited to one a day), and you agree to pay the associated fees as outlined at the time of purchase.

4. Recurring Payments and Billing

By subscribing to our subscription service, you authorise Cuppa J Ltd to automatically charge your credit or debit card on a recurring basis according to the subscription plan you selected. Payments will be processed at the intervals specified in your plan (e.g., weekly, monthly) until you cancel or modify your subscription.

Payment Methods:
You must provide valid payment information when subscribing. We accept payment by credit or debit card or other methods as outlined on the Site. You agree to ensure that your payment information is accurate and up to date.

Failed Payments:
If we are unable to process your payment due to issues such as insufficient funds or expired payment details, your subscription may be paused or cancelled until the payment issue is resolved. You are responsible for ensuring that your payment method remains valid.

5. Subscription Management and Cancellations

You can manage, update, or cancel your subscription at any time through your account on the Site. You may also contact our customer service team for assistance with subscription management.

Cancellation Policy:
You can cancel your subscription at any time before the next billing cycle. To avoid being charged for the next month, please ensure that cancellation is completed at least 5 days before the next billing date. If you cancel after the payment for the month has been processed but before you have redeemed any coffee, you may still be charged for that order.

If you cancel your subscription, you will continue to be able to redeem drinks until the end of the current billing cycle, but no further charges will be made after cancellation.

6. Product Availability

While we strive to partner with a variety of coffee shops which offer a wide range of options and maintain sufficient stock for all subscriptions, availability may vary. We do not take responsibility for the stock and service of each partner coffee shop. However, we will continue to work with the coffee shops with the objective of ensuring there is enough capacity for all subscribers.

7. Pricing and Payment

The prices for our coffee subscription plans are as displayed on the Site at the time of purchase. Prices may be subject to change, but any changes to the price of your subscription will only apply to future monthly payments, and you will be notified of such changes before your next billing cycle.

Promotions and Discounts:
Occasionally, we may offer promotional codes or discounts for new customers, existing subscribers, or specific products. These offers are subject to their own terms and may expire at any time. Discounts will be applied at the time of checkout.

8. Quality Guarantee and Returns

Our partners are selected using the criteria outlined on our website. If you’ve had an unsatisfactory experience at one of our partner coffee shops, please get in touch with us. We’ll review the details and ensure the shop continues to meet our criteria. In some cases, we may decide to re-evaluate our partnership.

Due to the nature of our subscription service we do not offer refunds once the month has begun.

9. Health and Safety Disclaimer

Our partner coffee products are for general consumption and are not intended to diagnose, treat, cure, or prevent any medical conditions. Always consult with a healthcare provider before using any products, especially if you have pre-existing health conditions or are sensitive to caffeine. We are not responsible for any adverse effects from consuming the products offered within our subscription.

10. Limitation of Liability

To the fullest extent permitted by law, Cuppa J Ltd will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of your use of the Site or subscription service. This includes, but is not limited to, damages arising from delivery delays, product defects, or issues related to the payment processing system.

11. Intellectual Property

All content on the Site, including but not limited to logos, designs, text, images, and product descriptions, is owned by Cuppa J Ltd and is protected by copyright and other intellectual property laws. You may not use, copy, reproduce, or distribute any of this content without our express written consent.

12. Privacy

By subscribing to our service, you agree to the collection and use of your personal data as outlined in our Privacy Policy. We take your privacy seriously and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.

13. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and the "Effective Date" at the top of this document will be updated accordingly. By continuing to use the Site or subscribe to our service after any such changes, you accept the revised Terms of Service.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your subscription or use of the Site will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions or concerns about your subscription, these Terms of Service, or our products, please contact us:

Cuppa J Ltd
Email: hello@cuppaj.co.uk
Website: www.cuppaj.co.uk
London, UK

Conclusion

By subscribing to Cuppa J Ltd’s subscription service, you acknowledge and agree to these Terms of Service. If you do not agree to these terms, you should not use the Site or subscribe to our service.